San Antonio Community Resource Directory

San Antonio Water System is the largest drinking water and sewage utility in Bexar County, Tx. The Board of Trustees has adopted mission, vision, and values statements that serve as a foundation to move the utility forward through 2050 and reinforce San Antonio's much-deserved reputation as Waterful.

Hours
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 1:00 PM
Sunday: CLOSED

Water and Sewer Emergencies 24 hours, 7 days a week.

Agency Referrals help connect you with local agencies that can provide additional assistance, such as CPS Energy, S.A. Food Bank, S.A. Pet Pantry and S.A. Department of Human Services.

To be eligible for this program you must:

  • Be a SAWS residential account holder.
  • Meet income requirements.
  • Complete the Uplift application, which can be found here.
Monday - Friday: 8:00 AM - 5:00 PM
Updated within the last year

Apply for plumbing services to repair burst pipes, broken pipes, cracked pipes, or frozen pipes after the freeze.

There are two options: Direct Plumbing Assistance, and Limited Rebate. Be sure to read the requirements for each option before applying for assistance.

Click here to learn more and apply.

Updated within the last year

Courtesy Hold will prevent your water service from being shut off while your application for SAWS assistance is being processed.

To be eligible for this program you must:

  • Be a SAWS residential account holder.
  • Meet income requirements.
  • Complete the Uplift application, which can be found here.
Hours
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: CLOSED
Sunday: CLOSED

Updated within the last year

San Antonio Water System’s Courtesy Notice Program offers residential and commercial customers with medical necessity advance notice prior to interruption of service due to nonpayment. This program is intended to allow these customers to contact SAWS so that payment and/or satisfactory payment arrangements can be made to avoid service interruption.

Eligibility:

  • Must be a SAWS water and/or sewer customer.
  • Must be under a physician’s care or have a household member residing at the property who is under a physician’s care.
  • Must have physician’s documentation of medical necessity on file with SAWS. 

How to Apply:

A customer interested in participating in the program must complete an application form provided by San Antonio Water System for this purpose. The account must be in the name of the individual applying, and the applicant must provide documentation acceptable to SAWS to establish and verify identity and medical necessity.

Hours
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 1:00 PM
Sunday: CLOSED

Courtesy Notice Program
(210) 233-2273
Updated within the last month

Disability Billing/Disabled Veterans Initiative provides a payment extension to residential customers who receive disability income.

To be eligible for this program you must:

  • Be a SAWS residential account holder.
  • Must be disabled.
  • Must provide proof of Supplemental Security Income (SSI) from the U.S. Social Security Administration or your VA benefits award letter, which states your disability percentage, from the U.S. Department of Veterans Affairs.
  • Meet income requirements.
  • Complete the Uplift application, which can be found here.
Hours
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: CLOSED
Sunday: CLOSED

Updated within the last year

Domestic Violence Deposit Waiver allows victims to open a new service account without paying a security deposit.

To be eligible for this program you must:

  • Be a SAWS residential account holder.
  • Meet income requirements.
  • Complete the Uplift application, which can be found here.
Hours
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: CLOSED
Sunday: CLOSED

Updated within the last year

Laterals to People helps residential customers repair the sewer lateral from outside their home to the property line.

To be eligible for this program you must:

  • Be a SAWS sewer customer (water-only customers are not eligible).
  • Must provide proof of current income (annual).
  • Must be the homeowner and current occupant.
  • Value of home must not exceed $300,000.
  • Complete the Uplift application, which can be found here.
Monday - Friday: 8:00 AM - 5:00 PM
Updated within the last year

Leak Adjustments remove charges for "lost" water if you have a leak repaired by a licensed plumber.

To be eligible for this program you must:

  • Be a SAWS residential account holder.
  • Meet income requirements.
  • Complete the Uplift application, which can be found here.
Hours
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: CLOSED
Sunday: CLOSED

Updated within the last year

Plumbers to People helps residential customers repair leaking plumbing fixtures in their home.

Types of eligible repairs include:

  • Leaking Faucets
  • Leaking Toilets
  • Broken Pipes

Problems such as clogged pipes are generally sewer-related and not eligible for this program.

Hours
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 1:00 PM
Sunday: CLOSED

Updated within the last 5 months.

Reduced Deposit lowers the security deposit amount for new customers who qualify from $100 to $50.

To be eligible for this program you must:

  • Be a SAWS residential account holder.
  • Meet income requirements.
  • Complete the Uplift application, which can be found here.
Hours
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: CLOSED
Sunday: CLOSED

Updated within the last year

Reduced Meter Service Fee lowers the amount we charge (from $12 to $6) for sending a technician to your home to disconnect your water service due to non-payment.

To be eligible for this program you must:

  • Be a SAWS residential account holder.
  • Meet income requirements.
  • Complete the Uplift application, which can be found here.
Hours
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: CLOSED
Sunday: CLOSED

Updated within the last year

SAWS Payment Arrangements allow you to work out a payment plan for your past-due account balance.

To be eligible for this program you must:

  • Be a SAWS residential account holder.
  • Meet income requirements.
  • Complete the Uplift application, which can be found here.
Hours
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: CLOSED
Sunday: CLOSED

Updated within the last year

Senior Citizen Billing waives late payment penalties for customers age 60 and older.

To be eligible for this program you must:

  • Be a SAWS residential account holder.
  • Meet income requirements.
  • Complete the Uplift application, which can be found here.
Hours
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: CLOSED
Sunday: CLOSED

Updated within the last year

Our goal is simple: to offer a helping hand to our neighbors in need. Since water is an essential part of life, we want to make sure no family ever has to be disconnected because they can’t pay their bills.

We started our assistance program in 2000 with just a handful of benefits. Today, Uplift has grown to include many ways to assist customers who need a little extra help. There’s no need to worry about filling out mountains of paperwork. Just submit an application and we’ll take care of the rest.

Water utility assistance only.

To be eligible for this program you must:

  • Be a SAWS residential account holder.
  • Meet income requirements.
  • Complete the Uplift application.
Hours
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 1:00 PM
Sunday: CLOSED

Updated within the last 3 months.

WaterSmart is an online tool to help you save water (and money).

  • Monthly home water report emailed to you.
  • Mobile-friendly dashboard for 24/7 access to your water use history.
  • Customized water-saving tips selected especially for your lifestyle and needs.
Hours
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: CLOSED
Sunday: CLOSED

Updated within the last year