Help Navigating the System near
by Heart of Texas Behavioral Health Network
Heart of Texas BHN 24-Hour Crisis/Emergency Hotline-Contact ICARE: 1-866-752-3451
HOTBHN’s crisis hotline is managed by ICARE. ICARE provides initial screenings for behavioral health services, crisis assessments, and can refer to other community supports. The Mobile Crisis Outreach Team will be contacted if crisis response is requested.
Mobile Crisis Outreach Team (MCOT):
- Heart of Texas BHN offers 24/7 crisis response services for Bosque, Falls, Freestone, Hill, Limestone, and McLennan counties.
- MCOT provides 24/7 crisis assessments for children, adolescents, and adults experiencing a mental health crisis.
The Mobile Crisis Outreach Team consists of nurses, qualified mental health professionals, and licensed clinical professionals.
MCOT facilitates state hospitalization for those
individuals who meet criteria and can provide information about private hospitals for those insured. Additionally, MCOT will follow up with individuals for up to 90 days to prevent future crisis episodes and connect individuals with community resources.
MCOT provides 24/7 crisis assessments for children, adolescents, and adults experiencing a mental health crisis.
MCOT provides assessments in all community settings including rural and city residential areas, businesses, emergency departments or other health care settings, jails, and schools for individuals who are experiencing a mental health crisis.
Click here for fee information
311 is the City's answer to handling your non-emergency calls.
(Calling 311 in non-emergency situations reduces the number of non-emergency calls to 911, allowing emergency personnel to focus on critical and urgent calls.)
We provide advocacy and training for parents of children with special education needs.
Contact for fee schedule.
Click here for Inquiry form
Agency Referrals help connect you with local agencies that can provide additional assistance, such as CPS Energy, S.A. Food Bank, S.A. Pet Pantry and S.A. Department of Human Services.
To be eligible for this program you must:
- Be a SAWS residential account holder.
- Meet income requirements.
- Complete the Uplift application, which can be found here.
Here’s how Safe Place works:
Step One – A young person enters a Safe Place and asks for help.
Step Two – The site employee finds a comfortable place for the youth to wait while they call the licensed Safe Place agency. For the greater San Antonio area that is Roy Maas Youth Alternatives (RMYA).
Step Three – An RMYA staff member will talk with the youth to get more information and explain that an SAPD officer can escort them to the RMYA Bridge Emergency shelter. If the child is agreeable, the RMYA staff will contact SAPD to transport the youth to the shelter.
Step Four – Once at the Bridge, direct-care staff and counselors meet with the youth and provide support. Agency staff ensures the youth and their families receive the help and professional services they need.
This program is for youth under the age of 18 in need of immediate help and safety.
Safe Place® is a program of National Safe Place Network (NSPN).
Free.
Children Matter is the best option for both biological parents and family members by offering consistent visitation (pending court orders and family plans of service).
Our services include:
Individualized Parent Coaching Each biological parent receives a Visitation Coach as a part of their onboarding. This coach does one on one parent coaching using our twelve-week curriculum called “The Active Parent.” In these twelve weeks, parents will learn skills such as:
- Character development
- Good communication
- Healthy structure
- Positive reinforcement
- Attachment/bonding
- Effective discipline management
- Family life skills
Supervised Family Visitation Children Matter offers our families a safe, comfortable, homelike setting where they can come and spend quality time together in a structured environment for both court-ordered and private services.
Before each visit, the parent receives parent coaching and immediately gets the opportunity to begin putting these skills to practice with their children in the visit that follows.
We work hard to inspire moments of healing, growth, and positivity during each visit as the family goes through the permanency process together.
Case Management We take care of all the details so our clients don’t have to. Our top-notch team members facilitate all communication and visitation scheduling with all parties.
We do hands-on work with:
- CPS caseworkers
- Social services
- CASA advocates
- Therapists
- Attorneys
- Foster caregivers
We also provide a detailed report of each visit for the progression of the case and for the safety of the children.
To get started, email a copy of your official court order to us at [email protected]. A team member will be in touch with intake and scheduling information.
Our services are offered on a sliding scale fee based on your service needs. There is a $25 initial intake fee for both the custodial and non-custodial parties.
| Monday: CLOSED |
| Tuesday: 10:30 AM - 7:30 PM |
| Wednesday: 10:30 AM - 7:30 PM |
| Thursday: 10:30 AM - 7:30 PM |
| Friday: 10:30 AM - 7:30 PM |
| Saturday: 8:30 AM - 4:30 PM |
| Sunday: CLOSED |
This SA Hope Center program connects individuals and families with Social Workers, whom we call Mentors, to work together and address the root cause(s) of chronic poverty.
Mentors team with the program participants to create personalized goals that increase physical, emotional, and spiritual health by focusing on each person's unique strengths.
When empowering each individual through our programs, they begin positive steps towards achieving their goals of financial literacy, strengthening the family unit, career readiness, adult education, and overall wellness.
This program serves students working towards their GED, ESL, and certification classes such as administrative assistant, CNA, phlebotomy, IT, etc. All Restore Education students are eligible.
| Monday: 9:00 AM - 4:00 PM |
| Tuesday: 9:00 AM - 4:00 PM |
| Wednesday: 9:00 AM - 4:00 PM |
| Thursday: 9:00 AM - 4:00 PM |
| Friday: 9:00 AM - 4:00 PM |
| Saturday: CLOSED |
| Sunday: CLOSED |
Guardian House can help facilitate the exchange of legal documents.
How to Get Started
- Both parties must contact Guardian House and schedule an intake interview to enroll in our services. Staff will NOT contact the other party to schedule an intake interview.
- All paperwork, required documentation and fees from both parties must be submitted before the enrollment process is considered complete.
- After the enrollment process is complete and before visitation begins, a Child Orientation will be conducted with each child participating in supervised visitation services.
- After the Child Orientation is complete, both parties will be contacted by phone to let them know that the non-custodial party may now begin requesting visits.
- In the event that services do not begin, the intake paperwork will only remain on file for six months. After that, the intake interview and intake fee will have to be completed again to have an active intake, or to start services.
Records
Guardian House uses a third party service to provide copies of client records upon receipt of subpoena. Subpoenas must be hand delivered; faxed or emailed subpoenas will not be accepted. The attorney is responsible for paying fees and coordinating delivery of copies with the third party service. Guardian House is not part of this process.
Upon subpoena, the Custodian of Records will testify or make depositions regarding observations made during visits. For court hearings we request that the Custodian of Records be placed on-call, and be notified 30-40 minutes prior to taking the stand.
Fees for Custodian of Records:
Retainer – $750
Preparation & Coordination – $75
On call – $200/day
Court appearance – $100/hour (includes travel time)
A charge of 35% will be added to the total amount if payment is made with less than three business days prior to the appearance of the Custodian of Records.
Click here for Required Order for Sliding Fee Scale
by Catholic Charities, Archdiocese of San Antonio
Case managers are provided to empower refugees to better acculturate and integrate into the local community and American Lifestyle. Services provided: assistance with housing, Food Stamp applications, Medicaid renewals, transportation, interpretations services, school registration and instructional orientations to teach self-sufficiency.
This program is for REFUGEES ONLY.
by Catholic Charities, Archdiocese of San Antonio
The initial program for all newly arrived refugees resettling into the United States.
Services include:
- Airport Pick up
- Apartment set up with furnishings
- Food
- Clothing
- Cultural Orientation
- School Registration
- English Classes
- Health Screenings
Newly arrived refugees.
| Monday: 8:30 AM - 5:00 PM |
| Tuesday: 8:30 AM - 5:00 PM |
| Wednesday: 8:30 AM - 5:00 PM |
| Thursday: 8:30 AM - 5:00 PM |
| Friday: 8:30 AM - 5:00 PM |
| Saturday: CLOSED |
| Sunday: CLOSED |
by Catholic Charities, Archdiocese of San Antonio
Refugee Cash Assistance (RCA) is a state-funded, employment-based cash assistance program.
RCA is for clients who are not eligible for assistance under the Temporary Assistance for Needy Families (TANF) program. Assistance is available for the first eight months after arrival in the United States.
For additional information please call 210-242-3137 and speak with the program director, Juliana Horn.
This program is for REFUGEES ONLY.
| Monday: 8:30 AM - 5:00 PM |
| Tuesday: 8:30 AM - 5:00 PM |
| Wednesday: 8:30 AM - 5:00 PM |
| Thursday: 8:30 AM - 5:00 PM |
| Friday: 8:30 AM - 5:00 PM |
| Saturday: CLOSED |
| Sunday: CLOSED |
The Victory Center is the home to:
- For military-affiliated students with support including academic advising, benefit certification, tutoring, support groups and counseling, and career services.
- The mission of disABILITY Support Services (dSS) at San Antonio College (SAC) is to provide reasonable accommodations and facilitate access to on-campus courses as well as distance education for students with disabilities.
-
Project VALOR collaborates with students in their development of academic, social, and marketable skills while enrolled at San Antonio College. Our program provides students with holistic academic support within a learning community of peers.
The TRiO VSSS program is offered at no cost to students. We provide academic and community support for student veterans studying at San Antonio College.
| Monday: 8:00 AM - 7:00 PM |
| Tuesday: 8:00 AM - 7:00 PM |
| Wednesday: 8:00 AM - 7:00 PM |
| Thursday: 8:00 AM - 7:00 PM |
| Friday: 8:00 AM - 7:00 PM |
| Saturday: CLOSED |
| Sunday: CLOSED |
We provide advocacy services for children with learning differences and supervisions for family law matters.
Our services include:
- Initial consultation (1 hour)
- Consultative services (45 minutes)
- ARD (3 hours)
- Mediation (10 hours)
- 504 meeting (2 hours)
- Resolution session (4 hours)
- Supervision (4 hours)
- Other services (2 hours)
Contact for fee schedule
| Monday: 7:00 AM - 7:00 PM |
| Tuesday: 7:00 AM - 7:00 PM |
| Wednesday: 7:00 AM - 7:00 PM |
| Thursday: 7:00 AM - 7:00 PM |
| Friday: 7:00 AM - 7:00 PM |
| Saturday: 9:00 AM - 5:00 PM |
| Sunday: 9:00 AM - 5:00 PM |
The San Antonio Food Bank assists clients with application and renewal assistance for various federal benefits.
Call or email with questions regarding benefits assistance.
Free.
Notice
The online form is currently not accepting responses. You can still contact the Center at [email protected] or by calling (210) 370-7743.
Case management is designed to help members of the LGBTQ+ community (18+) and their families with a variety of needs. The Center will assist the community to overcome challenges to ensure their success and safety and includes access to:
- Mental health services
- Support with emotional distress
- Resource referral
Case management sessions may include:
- Identifying and setting attainable goals that contribute to your success as well as your mental and physical well-being.
- Linking you to resources that are available throughout the city of San Antonio
- On-going support and follow-up to monitor progress and attainment of goals
Call or email to schedule an appointment.
General Women’s Care:
- Family Planning
- Pre-Pregnancy Counseling
- Free Pregnancy Testing
- Sexually Transmitted Diseases Counseling and Treatment
- Well-Woman Care (Annual Physical)
- Gynecological Problems
Obstetric Care:
- Prenatal Orientation/Education
- Prenatal Care
- Obstetric Deliveries
- Post-Partum Education
Community Health Workers, or Promotores de Salud, increase wellness by reaching out to, connecting with, and engaging underserved families and communities to help improve health outcomes for themselves, their families, and the communities in which they live.
Methodist Healthcare Ministries' Community Health Workers are certified by the Texas Department of State Health (DSHS).
Services include:
- Establishing positive, trusting relationships with community residents in or from underserved communities.
- Helping patients/clients, families, and underserved communities overcome barriers in language and culture to better connect to quality health care services and resources.
- Connecting underserved populations to health care services and resources.
- Providing informal counseling, support, and follow-up home visits for patients.
- Aiding in the creation and maintenance of community partnerships, collaborations, programs, and services.
Methodist Healthcare Ministries’ Community Health Workers are certified by the Texas Department of State Health (DSHS) as:
- Completed an approved 160 hours competency-based instructor training program
- Complete 20 hours of continuing education every two years approved by DSHS to renew their certification
- Required courses include Introduction to Community Health;
- Community Health Advocacy
- Community Nutrition
- Community Health Field Methods
- Wellness and Health Promotion
- Cooperative Community Health Education
Early Head Start and Head Start promote school readiness by encouraging parent involvement and through the cognitive, social, emotional, language, and physical development of children.
Early Head Start Requirements
Age: 6 weeks to 3 years
Our Early Head Start Centers have an income-based requirement. Though, we encourage everyone to apply.
As part of our Outreach, Linkage, and Support Services, 210 StreetReach provides referrals, linkage, and support to people in need of substance use treatment, mental health services, medical care, and/or support services.
For Harm reduction supplies call 210-740-1521 or email [email protected].
A partnership with the SAPD Mental Health Unit that pairs clinicians with officers to respond to individuals with Mental Health needs who frequently use 911 and other emergency resources.
Case Managers direct families to many Any Baby Can program as well as help link families to many local and state programs. All Any Baby Can services are offered at no cost - regardless of income - to families who have a child birth through 17 years of age with a chronic illness, disability, developmental delay or health risk and who reside in Bexar County or one of the surrounding 18 counties.
Any Baby Can is a provider of the Texas Department of State Health Services-Children with Special Health Care Needs Program.
Please click here to get started now!
The child must reside in either Bexar, Atascosa, Bandera, Blanco, Caldwell, Comal, Edwards, Frio, Gillespie, Gonzales, Guadalupe, Hays, Kendall, Kerr, Kimble, Medina, Real, Uvalde or Wilson County.
Free.
Case managers strive to provide current information and consistent support to clients, partners, and loved ones.
Case Management services include:
- Education and information about HIV and transmission
- Assistance with applying for Social Security, disability, Medicaid, food stamps, and safe and permanent housing
- Referrals for medical and dental/oral care and treatment
- Referrals for legal assistance for advanced directives and wills
- Emergency housing and utility financial assistance for eligible persons
Support Service for People Living with HIV/AIDS:
- Transportation for medical appointments
- Mental health counseling
- Support groups
- Educational workshops
- Social and holiday events
- Food pantry and personal care items
- Referrals for clothing & furnishings
- Volunteer opportunities
- HIV educational materials
- Support and assistance with adherence to taking medications
- Tickets to local events and entertainment
| Monday: 8:30 AM - 5:00 PM |
| Tuesday: 8:30 AM - 5:00 PM |
| Wednesday: 8:30 AM - 5:00 PM |
| Thursday: 8:30 AM - 5:00 PM |
| Friday: 8:30 AM - 5:00 PM |
| Saturday: CLOSED |
| Sunday: CLOSED |
Our Direct Services team consists of social workers and case managers devoted to meeting our client’s basic necessities.
We carry out these services by providing individualized needs assessments, emotional support, resource linkage, empowerment, and education.
Our services include, but are not limited to:
- ICE/ISAP/Court Accompaniment
- School Registration
- Access to:
- Nutrition
- Clothing Assistance
- ESL Classes
- Medical Care
- Mental Health
- Dental Care
- Housing
- Internet Connection/Wifi
- Safety Planning
- Transportation
For more information, contact us.
- Free Wi-Fi
| Monday: 8:00 AM - 5:00 PM |
| Tuesday: 8:00 AM - 5:00 PM |
| Wednesday: 8:00 AM - 5:00 PM |
| Thursday: 8:00 AM - 5:00 PM |
| Friday: 8:00 AM - 5:00 PM |
| Saturday: CLOSED |
| Sunday: CLOSED |
by RAICES - Refugee and Immigrant Center for Education and Legal Services
RAICES established the LEAF fund to ensure that children coming to this country can receive quality legal representation both in detention centers and once they are released. In 2018, our specially-trained team provided ongoing legal counsel to 400 children, and more than 4,500 children received training to help them understand their rights here in the United States.
The LEAF fund is a major source of support for the many RAICES programs benefiting unaccompanied children. Our children’s programs include:
- “Know Your Rights” presentations and legal screenings for thousands of children
- An advocate for children who have had their rights violated
- Legal representation for children both in detention and post-release
- Post-detention care, including ongoing access to counsel for children in their immigration cases
- Assistance with other fees associated with immigration documentation, forms, and applications
Call 210-222-0964 to make an appointment.
| Monday: 8:00 AM - 5:00 PM |
| Tuesday: 8:00 AM - 5:00 PM |
| Wednesday: 8:00 AM - 5:00 PM |
| Thursday: 8:00 AM - 5:00 PM |
| Friday: 8:00 AM - 5:00 PM |
| Saturday: CLOSED |
| Sunday: CLOSED |
Community Health Programs strengthen women and their communities by working to reduce health disparities and barriers to care. We increase access to essential health care services, wellness tools, skills, and support for transformative community-wide change.
Empower House Parents
Together with San Antonio Metro Health, United Way HOPES Collaborative, and all their partner organizations, we’re raising awareness around family violence and empowering parents with skills and strategies to build life-giving relationships with their kids.
Empower House Women
Through skill-building and wellness workshops, we empower women with knowledge, skills, and a supportive community to make informed choices for themselves and their families.
Community Health Workers/Promotoras
Our community health workers/promotoras work with individuals to bridge access to education, healthcare, and resources. We support people in identifying and addressing their needs, empowering them to live healthy, whole, flourishing lives.
Click here and scroll to the bottom of the page to sign up for parenting classes, emergency assistance, and other Community Health services.
Empower Connects
Provides digital equity opportunities, including access to the internet, devices, and tailored digital skills workshops. Our goal is to empower our community members with the knowledge and confidence to navigate technology and make informed choices for themselves and their families.
Free
| Monday: 8:00 AM - 4:00 PM |
| Tuesday: 8:00 AM - 4:00 PM |
| Wednesday: 8:00 AM - 4:00 PM |
| Thursday: 8:00 AM - 4:00 PM |
| Friday: 8:00 AM - 4:00 PM |
| Saturday: CLOSED |
| Sunday: CLOSED |
If you are currently experiencing homelessness or are at risk of becoming homeless, Homelink can help by assessing your situation and connecting you with the most appropriate housing resource.
After enrolling with Homelink, if your need is not met by an immediate referral, you must maintain your eligibility every 30 days. This will be explained further during your Homelink assessment.
You do NOT need to be a veteran to receive an assessment at this location.
Our Graduate Support Program (GSP) started in 2013-14, and has expanded this year, with the hiring of a Graduate Support Program Director. The GSP offers preparation for our current students to succeed in high school, as well as support for our graduates to excel in high school and college (for a more detailed description of the GSP, see the attached Powerpoint). Each year, 8th graders, and sometimes 6th and 7th graders, receive such preparation.
Such preparation includes:
- HSPT Prep course once a week in the fall semester and into the spring semester, and a College Exploration course in the Spring
- Intensive HSPT workshop offered for free and on-site by St. Anthony High School
- One-on-one guidance for selecting a high school
- Class tours of Catholic high schools and individual shadow days at Catholic high schools
- One-on-one guidance for preparing academically for High School
- High School Panel where SMMS alumni currently attending and teaching in Catholic high school offered insights and advice for our students, as well as fielded questions about their experiences
- High School Fair where local Catholic High Schools visited our school with staff and students, and our 5th-8th graders were able to informally interview and be interviewed
- Help with applications for scholarships, including the Marianist Urban Student Program (MUSP) Scholarship through Central Catholic and the St. Joseph’s Scholarship
- Help with the full range of the application procedure for Catholic High Schools
- The cultivation of a college-bound culture through a College Corner, College dress days, college tours, and our stated goal of college and college signage in the school
HSPT Prep course once a week in the fall semester and into the spring semester, and a College Exploration course in the Spring.
Click here for more information.
The actual HSPT offered free and on-site here for students.
At the Dress for Success San Antonio Career Center, we have a knowledgable staff and a wide range of tools to get you started on the path towards a new career.
We offer:
- Computers available (first come, first serve)
- Internet job searching
- Apply online for numerous jobs
- Email potential employers
- Build and securely store your job-winning resume
- Printer, telephone, and fax available
- Professional lending library
Appointment required for one-on-one assistance with job search, resume building and learning to take on-line courses.
Free.
If you are currently experiencing homelessness or are at risk of becoming homeless, Homelink can help by assessing your situation and connecting you with the most appropriate housing resource.
After enrolling with Homelink, if your need is not met by an immediate referral, you must maintain your eligibility every 30 days. This will be explained further during your Homelink assessment.
You do NOT need to be a veteran to receive an assessment at this location.
| Monday: 8:30 AM - 11:30 AM |
| Tuesday: CLOSED |
| Wednesday: 8:30 AM - 11:30 AM |
| Thursday: CLOSED |
| Friday: 8:30 AM - 11:30 AM |
| Saturday: CLOSED |
| Sunday: CLOSED |
The Bexar County Military and Veterans Services Center (MVSC) is an advocate agency that provides professional and tailored services to the military and veteran communities throughout the Veteran Cycle.
YOUR BENEFITS - YOU EARNED IT!
- VA Compensation & Pension
- VA Claims Representation & Counseling
- VA Appeals Assistance
- Spouses & Dependents Benefits
- State of Texas Benefits
- Burial Benefits
Need help navigating the system? We can help in the following areas:
- Education
- Property and Home Ownership
- Employment
- County and Local Resources
- State of Texas Resources
Veterans and their families.
by Center for Health Care Services (CHCS)
NAS is an intensive residential substance abuse treatment program open to pregnant women and mothers of minor children, including those seeking reunification with children in Texas Department of Family and Protective Services custody.
Trauma-informed and gender-specific treatment targets mothers who are struggling with an opioid substance use disorder. Comprehensive case management assists in achieving stable recovery and preservation of the consumer’s family.
by Center for Health Care Services (CHCS)
If you are experiencing homelessness, the PATH outreach team can connect you to:
- health care
- income support
- legal services
- mental health treatment
- rehabilitation training in social skills
- social services
- substance use treatment
- ID recovery
- referrals for affordable housing and employment
The PATH Program serves people experiencing homelessness or at risk of homelessness and serious mental illness.
| Monday: 8:30 AM - 5:30 PM |
| Tuesday: 8:30 AM - 5:30 PM |
| Wednesday: 8:30 AM - 5:30 PM |
| Thursday: 8:30 AM - 5:30 PM |
| Friday: 8:30 AM - 5:30 PM |
| Saturday: CLOSED |
| Sunday: CLOSED |