A Long-Term Care Ombudsman means "being an advocate for residents."  A Long-Term Care (LTC) Ombudsman listens to and addresses the concerns of nursing home and assisted living residents.  At all times, residents decide on the LTC Ombudsman's level of involvement. They can be counted on to respect residents' privacy and confidentiality. Some of the ways in which LTC Ombudsman serve residents include telling residents about their rights and empowering and supporting residents and their families to discuss concerns with staff.   An LTC Ombudsman completes State-supported training and is certified by the State Long-Term Care Ombudsman.  

Services
An LTC Ombudsman: 

• Advocates for quality of life and quality care.
• Explains Resident Rights.
• Supports resident directed care.
• Helps to ensure residents are treated with dignity.
• Identifies and resolves concerns that affect residents.