If you’ve taken alternative transportation to work and have an emergency, Alamo Commutes will cover the cost of your ride home.

Alamo Commutes provides up to $50 four times a year for an emergency ride home via a taxi or other ride-hail services such as Uber or Lyft.

Qualifying emergencies include personal or family illness/injury, your carpool partner's illness/injury, unexpected overtime, a bicycle breakdown, or a weather-related event.

Non-reimbursable events include personal events, scheduled overtime, or transportation system delays.

To be eligible for the Emergency Ride Home reimbursement, users must meet these requirements:

• You must live or work in Bexar, Comal, Guadalupe, or Kendall County.
• You must have an up-to-date Alamo Commutes profile on the website or mobile app. Your home and work address must be accurate so that we can cross-reference your ERH trip receipt with your user profile.
• You must have recorded three (3) smart commute trips on the Alamo Commutes platform in the last seven days. A round-trip commute (from home to work and back) counts as two trips. If you have a regular smart commute, you can automatically record your trips on the Alamo Commutes app or website.
• Qualifying commute modes include:
  • Bicycle, scooter, or other non-vehicular conveyance
  • Carpool and vanpool
  • Public transit
  • Walking 
• You are eligible for an Emergency Ride Home reimbursement if you are a full-time, part-time or contract worker, and if you meet the other conditions. College students also qualify.

If you do not meet the above requirements, the Emergency Ride Home voucher will not appear as a reward in the Alamo Commutes Rewards section.