San Antonio Community Resource Directory
CPS Energy (Business )

Municipally owner electricity and natural gas provider.

Monday: 7:45 AM - 5:00 PM Tuesday: 7:45 AM - 5:00 PM Wednesday: 7:45 AM - 6:45 PM Thursday: 7:45 AM - 5:00 PM Friday: 7:45 AM - 5:00 PM Saturday: CLOSED Sunday: CLOSED
Hotlines and Virtual Assistance

In partnership with the City of San Antonio, residential CPS Energy customers may qualify for assistance through the American Rescue Plan Act (ARPA).

Note: The assistance amount applicants are eligible for is determined by whether they fall below, at, or above “125% Federal Poverty Level (FPL)” based on family size. Click here for FPL guidelines.

If you meet the eligibility requirements, click here for the list of documentation requirements and to apply.

The applicant:

  • must be either the account holder or authorized user on a residential account.
  • must be requesting assistance for a service address in the City of San Antonio
  • must have an outstanding balance incurred from March 1, 2020 through September 30, 2021
  • have no outstanding balances prior to March 1, 2020 and/or after September 30, 2021.
  • must be able to demonstrate experience of negative financial impact by COVID-19 crisis by both self-certification of application questions and providing supporting documents.
  • must provide supporting income documentation for every household member 18 years of age or older.
CPS Customer Service Center Locations Eastside: 4525 Rigsby Ave Suite 112, SATX 78222 Northside: 754 Northwest Loop 410 SUITE 102, SATX 78216 Southside: 660 SW Military Dr, SATX 78221 Westside: 803 Castroville Rd #406, SATX 78237 Customer Service Center Hours Monday: 7:45 AM - 5:00 PM Tuesday: 7:45 AM - 5:00 PM Wednesday: 7:45 AM - 6:45 PM Thursday: 7:45 AM - 5:00 PM Friday: 7:45 AM - 5:00 PM Saturday: CLOSED Sunday: CLOSED

Some residential customers may qualify for a discount on monthly service charges.

To qualify for this discount, your income must be at or below 125% of federal poverty guidelines and you must meet at least one of the following requirements:

  • Be 60 years old or older.
  • Have a disability.
  • Use life-sustaining medical equipment.
  • Have pre-school aged children or school children age 18 and under.
  • Have extenuating circumstances as determined by CPS Energy or the City of San Antonio.
Apply online.

The SaveNow Casa Verde Weatherization Program helps income-qualifying homeowners and renters reduce energy loss (and costs) with free energy efficiency improvements.

Our program provides an average of $5,000 in energy efficiency upgrades at no cost to you - all to help you save month after month.

Proof of income will be requested for eligibility.

Apply online.